How do I prepare my rental items for pick-up from my vacation rental?
Paula Reavis2017-03-16T17:32:13-04:00Please leave the rental items where they were upon delivery, Beach and Games To Go will take care of pick-up. The equipment is delivered clean and ready for your use; upon departure, please leave it respectfully clean. When renting toys please make sure all toys are gathered and back in the bag prior to your departure. For all toys and games, please make sure EACH piece is in the proper container.
A replacement fee will be charged for damaged and/or missing equipment.
May I pick up my rental items?
Paula Reavis2017-03-19T15:44:52-04:00Beach and Games To Go is a delivery based business.
What do I do if I need to cancel?
Paula Reavis2017-03-16T17:32:32-04:00Beach and Games To Go understands that plans change. If yours does, please let us know as soon as possible. If your equipment has not been delivered, you will receive a 100% refund. If you need to cancel the same day delivery is scheduled or after, you will receive a 50% rental credit for the remaining time (prorated based on pricing).
What if there is a problem with my order?
Paula Reavis2017-03-16T17:37:09-04:00Please inspect all equipment upon arrival to your vacation destination. Beach and Games To Go strives to provide quality equipment, as we are happy to address and resolve any issue immediately. Please contact us regarding any issues within 24 hours of initial check-in time!
When will Beach and Games To Go deliver my equipment?
Paula Reavis2017-03-19T15:44:09-04:00If you are staying in a vacation rental, Beach and Games To Go strives to have orders delivered prior to the general 4pm check in time at your vacation destination. If you are staying with family or friends, we will make arrangements with them to have your items delivered prior to your arrival and to picked up once you no longer need your rental items.